Returns & Exchange Center

How it Works

Select the items to return

Receive an return confirmation

Ship items back to us

Common Returns Questions

Is it easy to return or exchange items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

Once your items are inspected by the store, you'll get your refund typically within 48 hours.

International Returns?

Currently this service is only available for customers located in the USA. If you are outside the USA and looking to return an item, please contact customercare@shopredone.com for assistance.

What items are returnable?

  • Items delivered in the last 14 days

What items are non-refundable?

  • All items on Sale are¬†Final Sale.
  • Free gifts or promotional items with retail value.

Restocking fee?

  • If 5 or more items are returned from the same order the customer will be charged a 20% restocking fee.
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